Privacy Policy

NexSpark LLC · Last updated: May 31, 2026

This Privacy Policy explains what information NexSpark collects, how we use and protect it, and the choices and rights you have. It works together with our Terms of Service.

1. Who We Are & Scope

NexSpark LLC (“NexSpark”, “we”) operates an AI-assisted, human-reviewed matchmaking service offered to adults (18+) in the United States. This policy covers our website and mobile apps.

2. Information We Collect

• Account & identity: name, email, age/date of birth, and identity-verification results from our third-party provider.
• Questionnaire data: your answers across all sections (values, lifestyle, finances, personality, relationship goals, free-text responses) — the basis for matching.
• Sensitive (special-category) data — opt-in only: religion/spirituality, political orientation, race/ethnicity, and information about your sex life or sexual orientation. Collected only if you expressly opt in, and used solely to improve matching.
• Payment data: handled by our payment processor; we receive confirmation and limited details but do not store full card numbers.
• Communications: mediated, text-only messages between matched members (moderated for safety), and your messages to support.
• Technical & usage data: device and app information, log data, and analytics.
• What we do NOT collect: we do not access or scrape your social-media accounts, and we use no third-party data-broker enrichment.

3. How We Use Your Information

• To match you: analyse your questionnaire, generate compatibility scores, and create anonymised match reports.
• To verify identity and reduce fraud and fake accounts.
• To process payments and manage your 12-month term.
• To deliver mediated communications and keep members safe (moderation, abuse prevention).
• To operate, support, and improve the service, including improving our matching models.
• To comply with legal obligations and enforce our Terms.

4. Legal Bases

Where applicable law requires a legal basis, we rely on: your consent (and your explicit consent for sensitive data); performance of our contract with you; our legitimate interests in operating and securing the service; and compliance with legal obligations. You may withdraw consent at any time.

5. AI & Automated Processing

When you save your questionnaire, an AI model converts your free-text answers into structured attributes and generates mathematical representations (embeddings) used for matching. Candidate matches are produced by automated scoring, but a human matchmaker reviews and approves a match before any introduction is delivered — so introductions are not based solely on automated processing. Match reports are scrubbed of identifying details before they are shown.

6. How We Share Information

• Service providers under contract: identity verification, payment processing, cloud hosting, email/communications delivery, content moderation, and analytics. They may use your data only to provide services to us.
• Other members: only after a connection opens, and only the information you choose to share — members remain anonymous to each other until you both choose to reveal more.
• Legal & safety: to comply with law or protect the rights and safety of members and the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information and do not share it for cross-context behavioural advertising.

7. Data Retention & Deletion

We keep your information while your account is active and as needed for the purposes above or as required by law. When you delete your account or withdraw consent, we delete or de-identify your personal data, including derived data such as embeddings, except records we must retain (for example, transaction records, or limited safety/audit logs).

8. Your Privacy Rights

• Access, correct, or delete your personal information; obtain a portable copy; and withdraw consent (including for sensitive data).
• California (CCPA/CPRA): the rights to know, delete, correct, and to limit the use of sensitive personal information, plus the right to opt out of sale/share — though NexSpark does not sell or share for advertising. We will not discriminate against you for exercising these rights.
• Residents of other US states with privacy laws have similar rights.
• To exercise any right, contact us at privacy@nexspark.com. We verify requests before acting.

9. Security

We protect your information with encryption in transit and at rest, access controls, secrets management, identity verification, and regular security review. No system is perfectly secure; we maintain an incident-response process and will notify you and regulators of breaches as required by law.

10. Cookies & Analytics

We use necessary cookies and limited analytics to operate and improve the service.

11. Children

NexSpark is for adults 18 and older. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it.

12. Data Location

Your data is processed in the United States. NexSpark currently serves US residents only.

13. Changes & Contact

We will post changes here and notify you of material changes. Questions or requests: NexSpark LLC, [address] · privacy@nexspark.com.